Unfortunately, because most people either don't want anyone to know they were there or because of the bias in review processes you won't get to hear about how great this place actually is. I HATED that I was forced to be there but after accepting that I was stuck for a few days, due to a stupid mistake, I was able to truly benefit from the experience. I'm not able to speak on any other unit besides transitional BUT from what I saw in the staff I can assume other units are not as bad. The worst part of the entire experience was the kitchen, I would give it a 6. The food was tolerable and sometimes delicious. The flies were the worst in there. Most of the nurses and techs were very friendly and helpful, I'm currently working on a letter to corporate to single out the good and the bad. The establishment could be a bit cleaner but this is coming from a clean freak... I wasn't disgusted. The doctor I had sucked and had no presence at all but I saw other patient's doctors in and out regularly. Stay away from Dr Evans if at all possible, even staff complained about him. You don't see him until discharge and for 2 minutes. I met some great people there, people who needed help and were getting it. They could do better with the group sessions and ensuring they are effective and regular but when they lacked it was due to "staff shortage." In a nutshell the place wasn't terrible. I'm guessing they've improved a lot.
Also, oh my goodness, I must've answered the same or similar list of questions, asked by different people, at different times, and for different reasons, that it started to get ridiculous - um, computers ... maybe? Or I guess everyone can decipher all the handwriting scribbled between what turns into a binder of pieces of paper? ... And by correlating all that information, they find a good course of treatment for you....? ...
I decided to write a review of Riverwoods (yes, it actually has an 's' at the end) because, after being recently discharged after a 3.5 day involuntary stay, I decided to look this place up - I found very little useful information, and only these wildly different opinions that almost all start with a 1-2 star review.
Some people felt mistreated just because they were being treated the same as everyone else.
No, this is essentially a holding area, but there is still good to be taken from it, and many people don't STAY at Riverwoods, they will likely find individualized care elsewhere, or they won't, and those that don't seem to have a good chance of winding up back in Riverwoods again.
They are understaffed, I guess.... There is such an array of people in the inpatient ... thing ... that they tried to treat everyone equally - perhaps some people got less attention or "care" when they needed it. Some people got more - and they may or may not have needed it.
And - if you were, or find yourself, a patient at this facility, then you (and I) did something to merit the waiver of rights granted by some doctor's signature; on a form that probably starts with the number 10 - and/or a drug or alcohol relapse.
Sharing an experience that happened over 4 years ago when I was admitted here. Had a male nurse that was there in the evenings. Won't say his name even though I'd love to. Essentially told me that my depression was a choice and that I should have felt better after he had "helped" me the first time. It's a sorry situation when even the workers at a mental health facility can't comprehend what the term mental illness means. Either that or they are too self focused to care. For the love of god, don't work around people who truly need the help of understanding mental health workers if you are going to spout drivel like that to a patient.
I thought some staff members were more approachable than others, some were more professional than others, and most are doing the best they can given the situation. Some of it sucks for them sometimes, too (surprise?). Sometimes they gave quick, short (most reviews say "rude") answers to questions; but, due to what is obviously only apparent to a few people, I just accepted the answer and tried to be patient. Guess what? There are a lot of people and a lot of turnover going on at this place, and nothing makes anyone there more "special" than anyone else. If you respond negatively to a staff member, are you really surprised that they, in turn, appear to respond negatively to you?
Yes, it is an uncomfortable, not all that clean, pain in the ass.
My dad is being held at this place and I can not get in touch with his nurse or doctors. Trying to get someone useful on the phone is like running into a brick wall. Also while on the phone there was a nurse screaming repeatedly at a patient " you better shut the hell up or im going to call the doctor on you....im not playing."
Just like many things, it depends more on the person than the place. And it probably all came down to which facility best matched your insurance and had space available at the same time - good luck finding any similar facility that is a "vacation", it's not supposed to be a vacation, despite what they might say during entrance "assessment".
You've violated the ADA and you're a disgrace to the mental health system. It's sad that people are sent here because they have "available beds". You're hospital, staff and food are not fit for a prison or a jail. You all need sensitivity training and to stop treating people like they are all the same, simply a number. Honestly you're hospital needs to be reformed or better yet torn down. All of your employees are burned out and don't care about anything or anyone but themselves. Oh BTW your not only ripping off the Private Insurance Companies, you're causing the needy to go into debt (also our government). I'm ashamed to know a place like this exists in my state and country. Clayton County Health Department consider yourself served..
Riverwoods Behavioral Health System is a US Hospital based in Riverdale, Georgia. Riverwoods Behavioral Health System is located at 223 Medical Center Dr, Riverdale, GA 30274, USA.
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